Customer care · Last updated September 2026

Returns, Refunds & Exchanges

All sales are final, except where otherwise required by applicable law or where Tissage De Loh confirms an incorrect, damaged, or defective product.

Final sale

Due to the nature of our hair products, Tissage De Loh does not accept returns or exchanges for change of mind, incorrect selections, personal preference, or failure to order in time for an event.

Incorrect, damaged or defective items

If you receive an incorrect, damaged, or defective item, contact info@tissagedeloh.com within 48 hours of delivery with your order number and clear photos or videos of the issue.

Keep the product unaltered

Hair involved in a claim must remain unused and unaltered. Do not install, wash, color, bleach, cut the lace, customize, or otherwise alter the product while your claim is being reviewed.

Resolution

If Tissage De Loh confirms an error or defect, we will provide an appropriate resolution.