Customer care · Last updated September 2026

Shipping & Delivery

Please allow approximately 7–10 business days for order processing before shipment. Processing time is separate from carrier shipping time.

Processing and tracking

Please allow approximately 7–10 business days for order processing before shipment. Once your order ships, tracking information will be provided when available.

Event dates

Please order in advance for birthdays, vacations, installations, weddings, or other events. Tissage De Loh cannot guarantee delivery by a customer’s personal event date unless expressly confirmed in writing.

Shipping information and delays

Customers are responsible for entering the correct shipping address at checkout. Tissage De Loh is not responsible for carrier delays or delivery issues outside of our reasonable control.

Delayed fulfilment

If we are unable to ship your order within the timeframe promised, we will provide any options required by applicable law.